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Privacy policy

Last updated: October 2025

This Privacy Policy explains how AVL group, UAB (“Northcann”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.northcann.com.

 

1. Company Information

Data Controller: AVL group, UAB
Company code: 307312518
Address: Perkūnkiemio g. 19, LT-12120 Vilnius, Lithuania
Phone: +370 610 36910
Email: info@northcann.com

We act as the controller of your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

 

2. Information We Collect

When you visit our Website or make a purchase, we may collect the following information:

  • Personal identification data: name, surname, shipping and billing address, phone number, and email.
  • Order information: purchased products, payment details (processed securely via payment providers), and delivery preferences.
  • Technical data: IP address, browser type, device information, and cookies for analytics and functionality.
  • Communication data: messages or inquiries you send us via forms, chat, or email.

 

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders.
  • Communicate about purchases, returns, or support inquiries.
  • Improve our website, customer experience, and product offerings.
  • Comply with legal obligations (e.g., tax and accounting).
  • Send marketing or promotional updates (only with your explicit consent).

 

4. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity (to fulfill your order).
  • Legal obligation (for invoices and record-keeping).
  • Consent (for newsletters or marketing).
  • Legitimate interest (to prevent fraud and improve services).

 

5. Data Retention

We retain your personal information only as long as necessary:

  • Order and billing data — for 10 years (to meet accounting laws).
  • Marketing data — until you withdraw your consent.
  • Website analytics data — up to 24 months.

When data is no longer required, it will be securely deleted or anonymized.

 

6. Data Sharing

We may share necessary data only with trusted third-party service providers, such as:

  • Payment processors (e.g., Viva Wallet or other Shopify-approved gateways)
  • Delivery partners (e.g., courier services)
  • IT and hosting providers
    All partners process your data securely and only for the intended purpose.

We do not sell, rent, or trade your personal data to any third parties.

 

7. International Transfers

If data is transferred outside the European Economic Area (EEA), we ensure that adequate protection measures (such as Standard Contractual Clauses) are in place.

 

8. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data.
  • Request correction or deletion.
  • Restrict or object to processing.
  • Withdraw your consent at any time.
  • Request data portability.

To exercise these rights, contact us at info@northcann.com.
We will respond within 30 days of your request.

 

9. Cookies

Our Website uses cookies to enhance performance and user experience.
Cookies help us remember your preferences, analyze traffic, and optimize our store.
You can manage or delete cookies through your browser settings at any time.

For details, see our [Cookie Policy] (if available).

 

10. Marketing Communication

If you subscribe to our newsletter, we may occasionally send product updates, offers, or news.
You can unsubscribe anytime by clicking the “Unsubscribe” link in any email or contacting info@northcann.com.

 

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, or alteration.
Our website uses SSL encryption to ensure secure data transmission.

 

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect new legal or operational changes.
The latest version will always be available on our Website.

 

13. Contact Us

For any questions, requests, or complaints regarding your privacy or this Policy, please contact:

📍 AVL group, UAB
Perkūnkiemio g. 19, LT-12120 Vilnius, Lithuania
📞 +370 610 36910
📧 info@northcann.com